{"id":7258,"date":"2021-05-12T09:45:00","date_gmt":"2021-05-12T01:45:00","guid":{"rendered":"http:\/\/themetiergroup.bizinkonline.com\/?p=7258"},"modified":"2021-02-11T16:34:59","modified_gmt":"2021-02-11T08:34:59","slug":"mastering-tone-for-business-emails","status":"publish","type":"post","link":"https:\/\/themetiergroup.com.au\/mastering-tone-for-business-emails\/","title":{"rendered":"Mastering tone for business emails"},"content":{"rendered":"

Research suggests that as much as 93% of communication is non-verbal<\/a>, so it\u2019s not surprising that the tone and meaning of emails are misinterpreted as much as half the time<\/a>.<\/p>\n

For small businesses, email is frequently the preferred way to communicate with new leads, customers and employees \u2013 but if haven\u2019t mastered your tone, the meaning of your message may be lost. In the worst case scenario, you may even unintentionally offend your audience.<\/p>\n

Follow these tips to improve your tone when writing emails \u2013 or any other business communications.<\/p>\n

Adapt to your audience<\/p>\n

Tone reflects the writer\u2019s attitude toward the reader, so you\u2019ll use a different tone depending on whether you\u2019re asking a bank officer for a loan or your customer to attend an exclusive sale.<\/p>\n

Your relationship and your purpose will help you decide on your word choices, which might be formal and serious or relaxed and fun.<\/p>\n

Using active voice<\/a> will bring your reader right to the point. Taking care to always use courteous language will keep them on side.<\/p>\n

Simple tone tips<\/h4>\n

If you\u2019re ever in doubt about how an email may be interpreted, hit save and go back to it a day later \u2013 or ask a colleague to read and provide some feedback.<\/p>\n

These additional tips can help you write emails that get read and avoid offense or confusion:<\/p>\n